TERMS & CONDITIONS

This website www.thebrightcompany.uk is owned and operated by: Colourful Kirby Limited 

The Bright Company is the company trading name of Colourful Kirby Limited

Registered in England - Company Number: 8119731

VAT Registration Number: 181 5835 90

 

1. About Us

This website www.thebrightcompany.uk is owned and operated by:

Colourful Kirby Limited

Registered in England 8119731

Correspondence Address:
The Bright Company
8 Grantham Road
Brighton
BN1 6EE
UK

Email: hello@thebrightcompany.uk 

If you need to contact us please use the details above.

2. Making a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have received your order we will e-mail you again to acknowledge its receipt.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 Carriage charges will be shown prior to you making payment for your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by PayPal. PayPal accepts most major credit cards and does not require a PayPal account if you don’t already have one.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched within 11-14 working days.

4.2 We will normally deliver goods within 1-2 working days of dispatch.

4.3 Your order may arrive in more than one delivery

4.4 We can deliver our doors anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to the Channel Islands or the Highlands/Islands of Scotland; however we are able to deliver to a mainland courier company on your behalf for onward shipping.

4.5 We will deliver the goods to the premises you specify on your order.

4.6 Disposal of packing materials is your responsibility.

4.7 Please check the goods on delivery - any goods found to be missing or damaged should be notified to The Bright Company via the instructions on the Returns Form enclosed with all orders.

4.8 If the goods are lost or damaged in transit, please let us know promptly.

4.9 You should tell us about any special delivery requirements or conditions when you place your order.

4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

 

5. Returns, Exchanges and Faulty Goods

5.1 If you are not completely satisfied with your purchase you can return it for an exchange or refund, provided it is within 14 days of receipt of your order and the item is as new and in the original packaging. 

5.2 Faulty items will be replaced, repaired or refunded following evaluation by The Bright Company.

5.3 Returns are only accepted for items purchased directly from The Bright Company.

5.4 Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. Gift exchanges will show on the order records of the original purchaser. Please include a delivery address for us to despatch exchanged products to.

Exchanges

5.5 If you are unhappy with the fit, colour or style of your product please feel free to return it for an exchange within 14 days of ordering. As long as the item is “as new”* The Bright Company will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment Please follow the ‘How to Make a Return’ information below.

*”As new” condition is defined as the original condition in which it was shipped to you - unwashed and unworn with the original packaging.

Faulty Goods

5.6 If there is a fault with an item please accept our apologies.

5.7 Faulty items will either be replaced, repaired or refunded following evaluation by The Bright Company.

5.8 Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. The Bright Company will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. If faulty we will send you a replacement item at no postage cost and reimburse you the postage cost of returning the faulty item to us.  Alternatively if you prefer we will refund the original purchase cost including postage.

5.9 Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.

5.10 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible The Bright Company will offer to repair faulty items.

If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer.

How To Make a Return

  • Please complete the returns form enclosed with all deliveries.
  • Repackage your item wherever possible in the original packaging and enclose a copy of your returns form.
  • Please post the package back to the address enclosed on the returns form:
  • For return packages we recommend you use Royal Mail and that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. (Please note that we do not refund postage on non-faulty items).

5.11 The Bright Company will try to process your return as soon as it arrives, although it can take up to 14 days for us to process a return during busy periods. During these periods it’s not possible to confirm receipt of your package prior to it being processed. Depending on your location, an exchange can take between 2-3 weeks to get back to you.

5.12 For any further information or requests about our Returns Policy please email us at: hello@thebrightcompany.uk

6. Liability

6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

6.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

WEBSITE DISCLAIMER for wwwww.thebrightcompany.uk

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer.   We do occasionally update this disclaimer so please refer back to them in the future.

1. USE OF WEBSITE

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.  

2. VISITOR CONDUCT

2.1 With the exception of personally identifiable information, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content. 

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. EXCLUSION OF LIABILITY

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.