RETURNS

Our Returns Policy

If you are not completely satisfied with your purchase you can return it for an exchange or refund, provided it is within 14 days of receipt of your order and the item is as new and in the original packaging with tags, and accompanied by a completed Returns Form.

Faulty items will either be replaced, repaired or refunded following evaluation by The Bright Company.

Returns are only accepted for items purchased directly from THE BRIGHT COMPANY.

Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. Gift exchanges will show on the order records of the original purchaser. Please include a delivery address for us to dispatch exchanged products to.

We will try to process your return as soon as it arrives, although it can take up to 14 days for us to process a return during busy periods. During these periods it’s not possible to confirm receipt of your package prior to it being processed. Depending on your location, an exchange can take between 2-3 weeks to get back to you.

For any further information or requests about our Returns Policy please email us at:

hello@thebrightcompany.uk

Or if you would like a callback, please provide a telephone number and we will aim to call you back within 48 hrs.

Thank you.

 

Exchanges

If you would like to exchange for a different fit, colour or style of your chosen item please feel free to return it for an exchange within 21 days of ordering. As long as the item is “as new”* THE BRIGHT COMPANY will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment Please follow the ‘How to Make a Return’ information below.

* "As new” condition is defined as the original condition in which it was shipped to you - unwashed and unworn with the original packaging.

Faulty Goods

If there is a fault with an item please accept our apologies. We'll contact you to arrange a replacement as quickly as possible.

Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. THE BRIGHT COMPANY will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. If faulty we will send you a replacement item at no postage cost and reimburse you the postage cost of returning the faulty item to us.  Alternatively if you prefer we will refund the original purchase cost including postage.

Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible THE BRIGHT COMPANY will offer to repair faulty items.

If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer.

How To Make a Return

1. Please complete the returns form enclosed with all deliveries.

2. Repackage your item wherever possible in the original packaging and enclose a copy of your returns form.

3.  Please post the package back to the address enclosed on the returns form and listed below. We politely remind you that as the customer you have responsibility for the goods until we receive them back. So we recommend using Tracked / Recorded Shipping for your security.

4. Please note that we can only refund postage costs on faulty items.

Our address for returns:

THE BRIGHT COMPANY
UNIT 21, Level 6 North
New England House
New England Street
BN1 4GH


For any further information or requests about our Returns Policy please email us at:

hello@thebrightcompany.uk

Or if you would like a callback, please provide a telephone number and we will aim to call you back within 48 hrs.